kreate Ways of Working
Hub
kreate by Kreative Clan
Onboarding · Collaboration

How we’ll work together

Who does what, how work gets approved, how fast we reply and how we stay in touch — so collaborating with Kreative Clan feels effortless from week one.

Who does what

Your team at Kreative Clan

A small, senior team. Here’s who owns each part of your account.

Account lead

Your day-to-day contact. Owns timelines, approvals and communication.

Strategist

Sets the plan, audience and channel mix; reviews performance direction.

Creative

Produces the copy, design and video that runs in your campaigns.

Media buyer

Builds, launches and optimises campaigns across platforms.

Analytics

Owns tracking, dashboards and the numbers behind every report.

You always have one account lead as your single point of contact — they pull in the right specialist so you never chase multiple people.

How work gets approved

From brief to live

A simple, predictable flow so you always know what’s next and where a piece of work stands.

Workflow

The approval path

Six steps, one feedback round.
BriefApproveLive
  1. Brief in — you send the campaign brief (or we capture it on a kickoff call).
  2. We draft — strategy, media plan and creative concepts prepared.
  3. You review — one consolidated round of feedback in a shared doc/thread.
  4. You approve — sign-off on plan and creative before anything is built.
  5. We schedule — campaigns built, tracking QA’d (see Go-Live QA).
  6. Live & optimise — we launch, monitor daily and report on cadence.
One consolidated feedback round keeps launches fast. Big mid-flight changes are handled as a new brief so nothing slips silently.
When you'll hear from us

Response times & cadence

What each channel is for, how fast we reply, and the meeting rhythm that keeps us aligned.

ChannelUse it forResponse time
WhatsApp groupQuick questions, day-to-daySame business day
EmailApprovals, briefs, anything on recordWithin 24h (Sun–Thu)
Scheduled callReviews, planning, deep-divesBooked in advance
Urgent / pauseLive-campaign emergenciesASAP — agreed contact
RhythmWhat happensWho joins
WeeklyPerformance check-in & next actionsAccount lead + your marketing contact
MonthlyFull report, learnings, plan for next monthAccount lead + strategist + your team
QuarterlyStrategy review & roadmapLeadership on both sides
Escalation

If you're ever stuck

A clear path so nothing sits unresolved.

If something needs escalating

  1. Raise it with your account lead — most things resolve here same-day.
  2. Not resolved in 48h? It goes to Harry (Founder) directly.
  3. Live-campaign emergency? Use the agreed urgent contact for an immediate pause.

Questions about how we’ll work together?

Tell us your team’s preferred channel and rhythm and we’ll shape the cadence around you.

Talk to your account lead Back to hub